Security

Keeping members safe

How we protect accounts and money, and how to report a security problem.

Stay safe

KATYO will never ask for your M-Pesa PIN, your password or a code we sent you. Not by phone, SMS or WhatsApp.
Only enter your M-Pesa PIN on the M-Pesa prompt on your own phone.
If you lose your phone or change your SIM card, tell your group officials and KATYO at once.

Report a vulnerability

If you find a security weakness, email info@katyo.co.ke with the details. Please give us reasonable time to fix it before telling anyone, do not access other people's data, and do not disrupt the service. We will thank you and keep you updated.